Client Manager - Personal Insurance
The Job:
Marsh McLennan Agency's Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clientsOur ideal candidate is adept at providing exceptional customer service and supporting the needs of our clients, tailoring personal risk management solutions according to their client's unique circumstances.In your career at MMA, you'll be given constant support, with a hands-on training program, consistent feedback and development, and work alongside driven and passionate sales professionalsWe will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the spiritOur colleagues don't stop short of excellence and are compelled to do what's best for their clients, colleagues and communities.What You'll Be Doing:
Work with customers and carriers to handle incoming service requestsWe will count on you to inform, educate, and make recommendations to clients, carriers and underwriters.Manage new and renewal insurance marketing:
including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.Analysis:
You can determine acceptability and placement of coverage and also provide customers with insurance coverage recommendations for improved or additional coverage.Update customer information:
Ensure account data is accurately captured, entered and maintained in our agency management system.Up sell & cross sell:
work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.Customer service:
ensure that you and your designated sales and service team provide effective and efficient customer service.Plus (the fine print):
you'll follow organization policies and procedures, sales and service standards and established workflowsYou'll ensure quality control through proper file documentation and maintenanceYou'll maintain confidentiality and be an all-around awesome member of our team.Who We're Looking For:
You're a client service advocateYou're passionate about delivering an exceptional level of customer service and support.You're ready to throw all stereotypes of insurance out the window and challenge the status-quo.You're smartYou understand business and people.You're good with people, even on the tough days.You're team orientedYou maintain positive relationships with your colleagues--and you enjoy itYou're that person everyone can depend on to pay attention to details, to make deadlines, to be accurate and complete when interacting clients, colleagues and carriers.You love to learnYou're earnest about improving and pursuing professional development.You can adapt--because our industry changes constantly and so do the needs of our clientsYou're good at staying on your toes.You're ready for a meaningful changeNo more corporate vanilla structure for you(Yes, an insurance company really just said that.)You embrace our core values:
accountability, balance, excellence, integrity, respect and humanity.The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholdsThe base pay offered will be determined on factors such as experience, skills, training, location, certifications, and educationAdditionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programsDecisions will be determined on a case-by-case basis.Who you are is who we are.We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clientsWe are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.#MMANW%5362450% %%insurance%% Recommended Skills Attention To Detail Coaching And Mentoring Confidentiality Curiosity Customer Service Interpersonal Skills Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
Marsh McLennan Agency's Personal Insurance division is looking for a passionate and people-oriented service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clientsOur ideal candidate is adept at providing exceptional customer service and supporting the needs of our clients, tailoring personal risk management solutions according to their client's unique circumstances.In your career at MMA, you'll be given constant support, with a hands-on training program, consistent feedback and development, and work alongside driven and passionate sales professionalsWe will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the spiritOur colleagues don't stop short of excellence and are compelled to do what's best for their clients, colleagues and communities.What You'll Be Doing:
Work with customers and carriers to handle incoming service requestsWe will count on you to inform, educate, and make recommendations to clients, carriers and underwriters.Manage new and renewal insurance marketing:
including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering insurance policies from carriers.Analysis:
You can determine acceptability and placement of coverage and also provide customers with insurance coverage recommendations for improved or additional coverage.Update customer information:
Ensure account data is accurately captured, entered and maintained in our agency management system.Up sell & cross sell:
work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.Customer service:
ensure that you and your designated sales and service team provide effective and efficient customer service.Plus (the fine print):
you'll follow organization policies and procedures, sales and service standards and established workflowsYou'll ensure quality control through proper file documentation and maintenanceYou'll maintain confidentiality and be an all-around awesome member of our team.Who We're Looking For:
You're a client service advocateYou're passionate about delivering an exceptional level of customer service and support.You're ready to throw all stereotypes of insurance out the window and challenge the status-quo.You're smartYou understand business and people.You're good with people, even on the tough days.You're team orientedYou maintain positive relationships with your colleagues--and you enjoy itYou're that person everyone can depend on to pay attention to details, to make deadlines, to be accurate and complete when interacting clients, colleagues and carriers.You love to learnYou're earnest about improving and pursuing professional development.You can adapt--because our industry changes constantly and so do the needs of our clientsYou're good at staying on your toes.You're ready for a meaningful changeNo more corporate vanilla structure for you(Yes, an insurance company really just said that.)You embrace our core values:
accountability, balance, excellence, integrity, respect and humanity.The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholdsThe base pay offered will be determined on factors such as experience, skills, training, location, certifications, and educationAdditionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programsDecisions will be determined on a case-by-case basis.Who you are is who we are.We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clientsWe are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.#MMANW%5362450% %%insurance%% Recommended Skills Attention To Detail Coaching And Mentoring Confidentiality Curiosity Customer Service Interpersonal Skills Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
